Optimum FAQS
General Information
Primary Source Verification (PSV) is the process of confirming an applicant’s academic, professional, and employment credentials directly with the original issuing authority to ensure authenticity.
PSV protects organizations from fraudulent documents and ensures that only genuine, qualified professionals are licensed, employed, or formally recognized.
Regulatory bodies, licensing authorities, and employers in sectors such as healthcare, engineering, finance, and other regulated industries typically require PSV before issuing licenses, permits, or approvals.
Anyone whose credentials, including education, professional licenses, or work experience, require validation for employment, licensing, immigration, or academic purposes may apply.
Yes. Employers may apply on behalf of candidates with proper consent and required documentation, particularly for bulk or organizational verification requests.
It is the process of assessing academic or professional credentials against national and international qualification frameworks to determine equivalency, compliance, and suitability for licensing or employment.
INDIMA is Optimum’s intelligent evaluation framework that uses AI-enabled analysis and structured processes to map credentials against national standards and recognized qualification frameworks.
COMAEA is a national-scale digital platform designed to help governments and authorities manage skills standards, workforce compliance, licensing, and competency frameworks.
COMAEA is designed for:
- Government entities
- Regulatory bodies
- Workforce development authorities
- National qualification and licensing agencies
Yes. Optimum applies strict data protection measures, secure systems, and controlled access to protect personal and organizational information.
Information is shared only with authorized issuing authorities or partners when required to complete verification services and always in accordance with applicable data protection laws.
For any questions or concerns, please submit a request through our Contact Us page. Our support team will respond promptly.
Account Setup & Application Process
- Visit optimumverification.com and click “Start Verification”
- Select your organization and click “Apply Now”
- Click “Register Now” and complete your details
- Verify your email and complete Two-Factor Authentication (OTP sent to your email)
- Log in to your account
- Complete the registration information and upload your ID or passport
- Add education and employment documents
- Review and sign the Letter of Authorization (LOA)
- Confirm details and click “Place Order”
Background check requirements vary by industry. They may include criminal records, financial history, driving records, and verification of education, employment, and professional qualifications.
Registration typically takes only a few minutes, provided all required details and documents are ready.
Document Handling
The LOA authorizes Optimum to contact issuing authorities directly to verify documents. Without it, PSV cannot proceed.
In most cases, attestation is not required. However, certain authorities may request attested or apostilled documents. Applicants should confirm requirements with the requesting authority.
Yes. If additional documents are required, you will be notified via email and through your dashboard.
You will be notified promptly and can upload the requested documents through your dashboard to avoid delays.
Processing & Timelines
Processing times vary depending on the issuing authority. On average, verification may take several weeks. Delays may occur due to incomplete submissions, institutional holidays, system outages, or location-specific processing timelines.
You will receive an automatic confirmation email containing your case number and a summary of submitted documents.
You will be notified by email, and real-time status updates will be available through your dashboard.
Tracking & Reporting
You can monitor progress through your Optimum dashboard. Email notifications are also sent at each stage.
You will receive an email notification once verification is finalized. Your official report will be available for download in your dashboard.
Appeals & Discrepancies
You may request re-verification or submit additional supporting documents. Instructions will be included in your report.
Submit a request through the Support Center, and an Optimum specialist will guide you through the process.
Technical & Account Support
Click “Forgot Password” on the login page and follow the email instructions.
Ensure your email is verified, credentials are correct and check your spam folder. If the issue persists, contact Support.
Optimum supports modern browsers, including Chrome, Firefox, Safari, and Edge. Desktop is recommended for document uploads, though mobile access is supported.
Compliance & Privacy
Optimum implements technical and organizational security measures to protect personal data. However, no online transmission method is completely secure.
Documents are handled with strict confidentiality. Information is not sold and may only be accessed by authorized service providers, disclosed when legally required, or transferred during business restructuring.
Special Cases
You may apply with the available documents. Optimum will advise on alternatives or partial verification options.
Applicants may submit an official letter from the issuing authority confirming document status and expected issuance date to allow verification to proceed.
Need Reliable Verification Support?
Reach out to Optimum for secure, accurate, and fast verification solutions tailored to government entities, enterprises, and organizations across Saudi Arabia and the GCC.